Frequently Asked Questions (FAQs) - SSpine Tec

1. How do I place an order on SSpine Tec?

Ordering from us is simple! Browse our catalogue, add the parts you need to your cart, proceed to checkout, enter your shipping details and complete the payment. You will receive an order confirmation by email. Not sure which part you need? Send us your vehicle model, chassis number and a photo of the old part before ordering, and we will help you find it.

2. How do I know a part fits my truck?

Compare the part number and specifications on the product page with your old part. If you are unsure, share your vehicle model, chassis number and a photo of the old part on WhatsApp (+91 9461002506) or by email, and our team will help confirm the fit before dispatch.

3. Are your parts OEM and genuine?

Yes. We supply OEM and genuine spare parts for trucks and tippers. If you want to confirm the source or part number of a specific item before ordering, ask our team and we will share the details.

4. Do you offer cash on delivery (COD)?

Yes, we offer COD for select locations. You will see the COD option at checkout if it is available for your area.

5. What payment methods do you accept?

We accept major payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm and other UPI apps)
  • Net Banking
  • Cash on Delivery (COD) for eligible orders
6. Do you provide a GST invoice?

Yes. A GST invoice is issued with every order. Please enter your GST details correctly when you place the order.

7. How long does shipping take?

Delivery time depends on your location and the part you order:

  • Within India: 3–7 business days

Tracking details will be shared via email once your order is dispatched.

8. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number by email/SMS. You can use it to track your shipment on the courier’s website, or check your order status any time in your account on the My Orders page.

9. Do you ship internationally?

Our regular deliveries are across India. If you need parts delivered outside India, contact us with your country and requirement, and we will confirm whether we can ship and at what cost. Customs duties and import taxes, if any, are payable by the buyer.

10. What if I receive a damaged or wrong product?

If you receive a damaged, defective or incorrect product, please contact our support team within 24 hours of delivery with images of the product (a short unboxing video helps). We will assist you with a replacement or refund.

11. What is your return and refund policy?

We accept returns within 7 days of delivery, provided the product is unused, uninstalled and in its original packaging. Parts that have been installed or used cannot be returned. Refunds are processed within 7–10 business days after approval. For full details, see our Refund Policy.

12. Can I cancel or modify my order after placing it?

Orders can be cancelled or modified within 12 hours of placement. Once the order is shipped, cancellations are not possible.

13. Do you offer prices for fleets, workshops and bulk orders?

Yes. If you buy in volume for a fleet or workshop, send us your part list and vehicle details through our contact page or on WhatsApp, and we will quote for your whole list.

14. How can I contact customer support?

You can reach out to us via:

  • 📞 Phone: +91 9461002506
  • 📧 Email: info@sspinetec.com
  • 📍 Address: Ground Floor, Shop No. 1, C/o Zakir Siddiqui, Hotel Tiger Inn, Vindhya Nagar Vaidhan Road, Vindhya Nagar, Singrauli, Madhya Pradesh
  • 🕔 Support hours: Monday to Saturday, 9 AM to 7 PM